Notice: This Privacy Policy applies to your use of the New Bet (newbet.click) platform. By using the platform, you agree to this policy. Last updated: January 1, 2026.
1 Introduction
New Bet is one of Bangladesh's most trusted online betting platforms. We believe protecting your privacy is not just a legal obligation — it's our ethical responsibility. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how long we retain it.
New Bet's Privacy Policy is built to international standards, aligned with GDPR guidelines. We've written it in plain, easy-to-understand English with our Bangladeshi users in mind, so everything is clear and transparent.
This policy applies to both the newbet.click website and the New Bet mobile app. By registering or using any of our services, you confirm that you have read and agreed to this Privacy Policy.
2 What Information We Collect
New Bet only collects information that is necessary to provide our services, maintain security, and meet legal obligations. We do not collect data beyond what is needed.
| Data type | Example | Required? |
|---|---|---|
| Identity information | Name, date of birth, national ID number | Yes |
| Contact information | Mobile number, email address | Yes |
| Financial Information | BKash/Nagad number, bank account (for withdrawals) | Yes |
| Transaction Data | Deposit/withdrawal history, betting history | Yes |
| Device & Technical Information | IP address, browser, operating system | Automatic |
| Usage Data | Page visits, session duration, click patterns | Automatic |
| Communication records | Live chat transcripts, email correspondence | Where applicable |
We never store your full payment card number. Only the last 4 digits are retained for identity verification purposes.
3 How We Collect Information
New Bet collects information in several ways:
Directly from you
- When filling out the registration form
- When submitting documents for KYC verification
- When making a deposit or withdrawal
- When contacting our support team
- When participating in a promotion or survey
Automatically
- Via cookies and log files during platform use
- Device information collected during mobile app use
- Transaction data via payment gateway
From third parties
- From identity verification service providers (via KYC process)
- From fraud prevention services
- Data disclosed under legal authority
4 How We Use Your Data
New Bet uses your data only for specific, legitimate purposes. We do not use any information for arbitrary or unrelated reasons.
- Account management: To ensure secure registration, login, and account safety
- Identity verification: To complete age verification and KYC processes
- Financial Transactions: To process deposits and withdrawals
- Service Improvement: To analyze and improve the platform experience
- Security: To detect fraud, money laundering, and misuse
- Contact: To send support messages, notifications, and important updates
- Legal compliance: To meet regulatory requirements
- Responsible Betting: To identify risky behavior and provide appropriate support
We ask for your consent before sending any promotional emails or SMS. You can withdraw that consent at any time.
6 Data security practices
New Bet uses industry-leading technology to keep your data secure. Our security infrastructure is multi-layered and continuously updated.
- TLS 1.3 Encryption: All data transmissions are encrypted using the latest protocols
- AES-256 Storage Encryption: Data stored in the database is encrypted
- Two-Factor Authentication (2FA): An extra layer of account protection
- Firewall & DDoS protection: Platform protection against cyberattacks
- Regular security audits: Periodic audits conducted by third-party experts
- Restricted Access Policy: Only authorized personnel can access the data they need
- 24/7 monitoring: Suspicious activity is detected in real time
7 Cookies Policy
The New Bet platform uses cookies to enhance your experience. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential cookies: Required for login sessions and security — cannot be disabled
- Functional cookies: To remember your preferences and language settings
- Analytics Cookies: To analyze platform usage — with your consent
- Security Cookies: To detect fraud and prevent cyberattacks
You can manage cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features. We do not store any sensitive financial information via cookies.
8 Data retention period
New Bet does not retain your data longer than necessary. Retention periods vary by data type and are outlined below:
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of account activity + 5 Years | Legal Obligations |
| Transaction Records | 7 Years | Financial regulatory compliance |
| KYC documents | 5 Years After Account Closure | AML Policy |
| Support conversations | 3 Years | Service quality assurance |
| Marketing Information | Until consent is withdrawn | Your Preferences |
| Log files / Device information | 90 Days | Security Monitoring |
Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you.
9 Your Rights
Under New Bet's Privacy Policy, you have the following rights. To exercise any of them, simply email our support team.
Upon receiving a rights request, we will typically respond within 30 Business Days We respond within this timeframe. Complex cases may take up to 60 days, and we will notify you in advance.
10 Children's Privacy
New Bet strictly prohibits account registration by anyone under the age of 18. Our platform is exclusively for adults.
Age is verified at registration, and identity documents submitted during the KYC process are used to confirm age. If an underage account is detected, it is immediately closed and all associated data is deleted.
If you believe a minor is using our platform, please contact us immediately support@newbet.clickto let us know.
11 International data transfers
Our servers and service providers may be located in various countries. When your data is transferred internationally, we ensure that adequate data protection laws are in place in those countries.
For international transfers, we use:
- Standard Contractual Clauses
- Strict data processing agreements with all third parties
- Encrypted transmission channels
12 Changes to the Privacy Policy
This Privacy Policy may be updated to reflect changes in technology, law, or our services. For significant changes, we will:
- We'll notify you by email at least 14 days in advance
- We will display a clear notice on the platform
- We will update the "Last Updated" date at the top of the page
Continuing to use the platform after any changes takes effect means you accept the updated policy. If you do not agree with the new terms, you may request to close your account.
13 Contact Us
For any privacy-related questions, concerns, or requests to exercise your rights, please get in touch with us:
- Email: support@newbet.click
- Live Chat: Available 24/7 (bottom-right corner of the platform)
- Help Center: /help-center
Our privacy team can handle all your queries in Bengali and typically responds within 48 hours.